Frequently Asked Questions

Everything you need to know about our premium technical apparel and gear.

How long does shipping take for domestic orders?

Standard domestic shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for those who need their gear sooner.

What is your return policy for technical clothing?

We offer a 30-day return policy for all unworn items with original tags attached. Please note that safety-critical hardware cannot be returned once the seal is broken.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International delivery times vary by location but generally range from 7 to 14 business days.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your products covered by a warranty?

All Rope Access Equip apparel and gear come with a one-year manufacturer's warranty against defects in materials and workmanship.